At Frosted Strands, we are committed to delivering your orders efficiently and securely, no matter where you are in the world.
Order Processing
All orders are processed within 1–3 business days after confirmation. Orders are not processed on weekends or public holidays.
Once your order is processed, it will be prepared for dispatch.
Shipping Charges
Shipping charges are calculated at checkout based on your location and order details. Any applicable shipping fees will be clearly displayed before you complete your purchase.
Cash on Delivery (COD)
We offer cash on delivery (COD) as our payment method. Please ensure that the correct amount is available at the time of delivery to avoid any issues.
Order Tracking
Once your order has been shipped, you may receive a confirmation message with tracking details (if available), allowing you to monitor the progress of your shipment.
International Shipping
We operate worldwide and ship to multiple countries. Delivery availability may vary depending on your region and local courier services.
Delays and Issues
While we strive to ensure timely delivery, delays may occasionally occur due to external factors such as customs processing or courier disruptions.
In case of any significant delay or issue with your shipment, please contact us and we will assist you as soon as possible.
Incorrect Address
Customers are responsible for providing accurate shipping information. If an incorrect or incomplete address is provided, it may result in delays or failed delivery.
Lost or Undelivered Packages
If your package is lost or not delivered, please contact us. We will work with the shipping provider to resolve the issue and find a suitable solution.
Contact Us
If you have any questions regarding shipping, please contact us at:
Email: [email protected]