At Frosted Strands, we want you to love your purchase. If you are not completely satisfied, we’re here to help with an easy return and refund process.
Return Eligibility
You may request a return within 7 days of receiving your order. To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- The item must be in its original packaging with all tags intact
- Proof of purchase (order confirmation or receipt) is required
Items that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
- Items damaged due to misuse or improper handling
- Products returned after the 7-day return window
Return Process
To initiate a return, please contact us within 7 days of delivery at:
Include your order number, reason for return, and clear images (if applicable). Once your request is approved, we will provide return instructions.
Return Shipping
- Customers are responsible for return shipping costs unless the item received is defective or incorrect
- We recommend using a trackable shipping method, as we are not responsible for lost returns
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–7 business days after inspection
- Since we offer cash on delivery, refunds will be issued via bank transfer or another agreed method
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos as proof. We will arrange a replacement or full refund at no additional cost.
Exchange Policy
We only replace items if they are defective, damaged, or incorrect. Exchange requests must be made within 7 days of receiving your order.
Late or Missing Refunds
If you haven’t received your refund within the stated time:
- First, check your bank account
- Then contact your payment provider
- If the issue persists, contact us at [email protected]
Changes to This Policy
We reserve the right to update or modify this policy at any time. Changes will be effective immediately upon posting on this page.
Contact Us
For any questions about returns or refunds, please contact:
Email: [email protected]