Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Items that have been worn, washed, or altered in any way are not eligible for return. Additionally, all return requests must be initiated within 30 days of receiving your order. If you attempt to return an item after this period, we may not be able to process your return.
How to Initiate a Return
To start a return, you must email us at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return process. Please allow up to 3 business days for us to respond to your request. It is important to follow the instructions provided to ensure your return is processed correctly.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage that occurs during the return shipping process.
Refund Processing Time
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 10 business days for the refund to appear on your statement, depending on your bank or credit card provider. If your return is not approved, we will notify you via email with the reason for the denial.
Exchanges
We do not offer direct exchanges. If you would like a different size or color, please return the original item and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Remember to follow the return process outlined above to initiate your return before placing a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order at [email protected]. Include your order number and a description of the issue, along with any supporting photographs. We will assess the situation and may offer a replacement or refund at our discretion. It is important to report any issues promptly to ensure a satisfactory resolution.
Final Notes
By making a purchase from frostedstrands.com, you agree to abide by this Return and Refund Policy. We reserve the right to update or modify this policy at any time, and any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically to stay informed of any updates. If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to reach out to us via email at [email protected].